Email support
Tell us what happened, your macOS version, and your GlideCue version. For capture issues, include the recorder you use.
support@synapsecore.aiGlideCue support
Start with the quick answers below. If you still need help, email us directly.
Tell us what happened, your macOS version, and your GlideCue version. For capture issues, include the recorder you use.
support@synapsecore.aiGlideCue requires macOS 14 or later and supports both Apple silicon and Intel Macs.
View GlideCueCommon questions
GlideCue needs Microphone permission to hear you and Speech Recognition permission to turn your speech into words it can match with your script. Both prompts appear the first time you use Voice mode. Auto and Manual modes do not need either permission.
Yes, when Apple’s offline Dictation model is installed for your script’s language. If it is not installed or unavailable, GlideCue explains that Apple’s speech service would be used and points you to System Settings → Keyboard → Dictation.
Keep Out of Recordings asks macOS to exclude GlideCue’s windows from software capture, but not every recorder honors the same window-sharing behavior on every macOS version. Confirm the toggle is on, then make a short test with your exact recorder. Hardware capture devices and some capture paths may still include the window.
Scripts and rehearsal history are stored locally inside GlideCue’s sandbox container on your Mac. There is no SynapseCore account or cloud sync. You can export an individual script as a text file from its menu in the Library.
Select text in the Library editor and choose Emphasis, Pause, Direction, or Section. Cues remain visible in the prompter but are excluded from voice tracking, so GlideCue follows only the words you plan to say.
Use the separate controller, the GlideCue menu-bar menu, or global hotkeys. The default Play/Pause shortcut is Control–Option–Space. Global hotkeys do not require Accessibility permission.
Email support@synapsecore.ai. Include what you expected, what occurred, your macOS version, GlideCue version, and steps we can follow. Please remove private script text from screenshots before sending them.