GlideCue support

Let’s get your script moving.

Start with the quick answers below. If you still need help, email us directly.

Email support

Tell us what happened, your macOS version, and your GlideCue version. For capture issues, include the recorder you use.

support@synapsecore.ai

System requirements

GlideCue requires macOS 14 or later and supports both Apple silicon and Intel Macs.

View GlideCue

Common questions

Quick answers

Why does Voice mode ask for two permissions?

GlideCue needs Microphone permission to hear you and Speech Recognition permission to turn your speech into words it can match with your script. Both prompts appear the first time you use Voice mode. Auto and Manual modes do not need either permission.

Does voice recognition work offline?

Yes, when Apple’s offline Dictation model is installed for your script’s language. If it is not installed or unavailable, GlideCue explains that Apple’s speech service would be used and points you to System Settings → Keyboard → Dictation.

Why can I still see GlideCue in a recording?

Keep Out of Recordings asks macOS to exclude GlideCue’s windows from software capture, but not every recorder honors the same window-sharing behavior on every macOS version. Confirm the toggle is on, then make a short test with your exact recorder. Hardware capture devices and some capture paths may still include the window.

Where are my scripts stored?

Scripts and rehearsal history are stored locally inside GlideCue’s sandbox container on your Mac. There is no SynapseCore account or cloud sync. You can export an individual script as a text file from its menu in the Library.

How do presenter cues work?

Select text in the Library editor and choose Emphasis, Pause, Direction, or Section. Cues remain visible in the prompter but are excluded from voice tracking, so GlideCue follows only the words you plan to say.

How do I control GlideCue while clicks pass through it?

Use the separate controller, the GlideCue menu-bar menu, or global hotkeys. The default Play/Pause shortcut is Control–Option–Space. Global hotkeys do not require Accessibility permission.

How do I report a problem?

Email support@synapsecore.ai. Include what you expected, what occurred, your macOS version, GlideCue version, and steps we can follow. Please remove private script text from screenshots before sending them.